Huh, one of my kids was talking about how they couldn't get a refund for tickets, not sure if it was from them. Consumers who already had beef with Ticketmaster were even more furious after learning the company had quietly modified the language of its refund policy on postponed events. Ticketmaster, owned by Live Nation Entertainment, told The New York Times that the refund policy hasn’t changed, and that the new language was simply a clarification of the way it’s always been.īut the company’s website clearly used to promise refunds for events that had been “postponed, rescheduled or canceled.” Customers Scream After Ticketmaster Rewords Refund Policy During Coronavirus Crisis Some customers are stuck with thousands of dollars’ worth of tickets.
Some customers who buy several tickets in advance are out thousands of dollars. Now, customers will have to eat most of those costs. The number of postponed and rescheduled events has skyrocketed due to the coronavirus pandemic. Otherwise, buyers are welcome to try to resell their tickets on the company’s website. Now, the website allows buyers to request refunds on postponed performances only if they’re being offered by the event organizers themselves, Digital Music News reported last week.
Previously, the online event ticket seller had said on its website that it refunded tickets for both postponed and canceled events. Customers Scream After Ticketmaster Rewords Refund Policy During Coronavirus Crisis Some customers are stuck with thousands of dollars’ worth of tickets.